Virtual Cardiology Visits

TeleConnect: End-to-end virtual care across patient & provider tools. ⭐️ Reduced booking time from 10 minutes to 92 seconds | 9.6/10 patient satisfaction score.

Company

AliveCor

my role

Led design for Phase 2 of TeleConnect. I was responsible for designing the patient-facing mobile experience and provider-facing workflows on tablet and desktop, ensuring seamless data sync and scheduling across both platforms. I also designed an internal admin portal for clinical teams to manage provider availability and scheduling logic.

Tools

Figma, Maze

Timeline

Feb 2021 - Dec 2021

Description

TeleConnect is a virtual cardiology platform that brings remote specialty care into AliveCor's existing heart health ecosystem. The project expanded the patient journey beyond tracking and diagnostics by enabling direct virtual care and post-visit follow-up all within the same app environment.

context

The average wait time to see a cardiologist is 26 days. This leaves many patients anxious and without guidance—especially when they receive an abnormal or unclassified ECG. AliveCor saw an opportunity to close this gap by expanding its remote diagnostic tools with real-time, virtual care. The initial phase of TeleConnect introduced audio-only consultations. Phase 2 built on that foundation with fully integrated video visits, connecting users to board-certified cardiologists—often within a day—for peace of mind and clinical clarity.

Explore TeleConnect

Explore TeleConnect

Problem

The Challenge:
While the initial TeleConnect rollout enabled audio-only consults, the user experience lacked the immediacy, clarity, and flexibility required for truly seamless virtual visits. Booking was time-consuming and relied heavily on manual input, provider workflows weren’t optimized for video, and intake placed too much burden on patients upfront.

How might we streamline access to virtual cardiology visits and reduce friction for both patients and providers?

Process


I built on the foundational insights and research from Phase 1 to inform a strategy that focused on usability, clinical accuracy, implementation feasibility, and efficiency:

  1. Analyzed prior research that showed users were dropping off during long, text-heavy booking flows

  2. Redefined the booking experience by restructuring intake into manageable steps and moving non-critical questions post-confirmation

  3. Conducted competitive analysis and legal reviews to understand telehealth consent requirements

  4. Designed and tested wireframes with users early to validate assumptions and identify points of friction

  5. Developed end-to-end flows for both patient (mobile) and provider (tablet/KardiaPro) experiences, ensuring feature parity and workflow consistency

  6. Collaborated closely with clinicians to refine in-consult documentation and ensure after-visit summaries reflected the right clinical fields

  7. Collaborated closely with QA teams to identify design edge cases and ensure visual and functional quality

  8. Partnered with the marketing team to prepare for launch, delivering assets, screen recordings, and messaging guidance to support the new product announcement and onboarding


Solution


The final solution delivered a streamlined virtual care experience that bridged the gap between diagnostics and real-time clinical interaction. Patients could schedule and complete video consultations with board-certified cardiologists directly within the Kardia app, while providers used KardiaPro to conduct visits, manage notes, and follow up.

Key features included:

  • A modernized booking flow with reduced friction and faster completion times

  • Clear, modular consent flows that adapted to legal requirements without overwhelming the user

  • A redesigned medication and allergy intake interface informed by clinical standards

  • Integrated after-visit summaries that reflected clinician notes and simplified follow-up for patients

  • Flexible provider scheduling tools through a custom admin portal

  • Consistent design patterns across KardiaPro and the Kardia mobile app for a cohesive cross-platform experience

  • HIPAA-compliant video consults embedded into the Kardia app and KardiaPro, enabling seamless real-time interactions between patients and board-certified cardiologists

  • Reused and scaled the same platform design for coaching visits in KardiaComplete (see project)

Outcomes

⏱ Reduced booking time from: 10 minutes to 92 seconds

⭐️ Patient satisfaction score after MVP launch: 9.6/10

🚀 Design became the foundation for virtual consults across AliveCor’s products


Some of the other metrics we planned to track:

  • % completed bookings

  • Time to appointment

  • Provider satisfaction scores

View KardiaComplete - Comprehensive Heart Health Platform
View Bright Uro | Glean - Urodynamics Project